The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
In March 2023, Council approved Richmond Hill’s first Diversity, Equity and Inclusion (DEI) Strategy and Action Plan, allowing the City to implement a DEI lens on its work while being more inclusive in its delivery of services, policy and community outreach. The vision of Richmond Hill’s DEI Strategy is:
“Richmond Hill is committed to building an inclusive municipal service environment and community that embraces diversity, promotes equity and is accountable to the people it serves.”
The list of short, medium and long-term recommendations in the Action Plan were developed in consultation with staff, Members of Council and the broader Richmond Hill community. Public consultation included a survey, an online workshop and an in-person workshop.
Thank you to everyone who shared their thoughts on City Services, by completing our survey or participating in a workshop.
Please subscribe to this page (click Receive Email Updates below) to be updated about the Diversity, Equity and Inclusion Strategy. We hope you’ll participate in building the Richmond Hill you want to be part of for many years to come.