Terms of Use

Important information about the website

All information provided on this website is given for your convenience only and is not intended to serve as legal or financial advice. The City of Richmond Hill does not accept any responsibility for damages or expenses incurred as a result of reliance thereon and disclaims all warranties, expressed or implied, for any of the materials provided on this site, or any improper or incorrect use of them. The materials on this site are provided "as is," and you are under no obligation to use them. City of Richmond Hill information and services may also be accessed by telephone, in person or by mail.  Every effort has been made to ensure the information contained within the City of Richmond Hill's website is correct, however, the City of Richmond Hill does not warrant the completeness, accuracy or timeliness of material on this site and shall not be liable for any damages incurred due to errors, interruptions, inadequacies, or malicious computer code or components on this site or its servers and accepts no responsibility for any errors, interruptions, inadequacies, or malicious computer code or components. The City of Richmond Hill does not warrant that all defects will be fixed. Changes are made periodically to many City of Richmond Hill documents and these changes may or may not be reflected in the materials or information present on this website. Additionally, because the site is frequently under development, materials and information may be deleted, modified or moved to a different part of the site without advance notice. In case of a difference between the version presented on the website and the version of content in the City's records, the City's records shall be deemed to be correct.  

Copyright

This website and the material images appearing within it are protected by Canadian copyright law. Such website, materials and images may not be copied, published, distributed, downloaded or otherwise stored in a retrieval system, transmitted or converted, in any form or by any means, electronic or otherwise, without the prior written permission of the copyright owner.

All material is copyrighted by the City of Richmond Hill.

Linked sites

The sites to which links are provided on this website are not under the control of the City of Richmond Hill, and the City of Richmond Hill is not responsible for and makes no representations or warranties concerning the contents of any linked site or any link contained in the linked site. The City of Richmond Hill provides links to you only as a convenience, and the inclusion of any link does not imply endorsement, investigation or verification by the City of Richmond Hill of the linked site.

Important information about social media

Social media sites are third party service providers that are collecting, storing, and managing your personal information whenever you access and use them. Please refer to the specific social media site's terms of service for particulars. Note that the City has no control over what social media sites do with your personal information.

The City may collect your personal information for the purpose of including your posts on its pages and for the purpose of engaging in an interactive dialogue with you through social media, and does so under the authority of the Municipal Act, 2001 (Ontario) but subject to compliance with the Municipal Freedom of Information and Protection of Privacy Act (Ontario) ("MFIPPA") and City's Records Retention By-law (the "By-law").

Richmond Hill's Social Media Community Guidelines

We wish to encourage the expression of thoughts and ideas but this must be accomplished in a respectful and lawful way. Please keep the following guidelines in mind when posting and when engaging with the City through social media:

• Users participate at their own risk, taking personal responsibility for their comments, their username and any information provided. Users should have no expectation of privacy or anonymity.
• Do not post graphic, obscene or explicit comments that are abusive, threatening, hateful or intended to defame anyone or any organization or comments that suggest or encourage illegal activity.
• Content that promotes, fosters or perpetuates discrimination on the basis of race, creed, colour, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability, gender identity or sexual orientation will not be tolerated.
• Content must be related to the subject matter of the social media site where it is posted.
• All comments are subject to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
• The City does not allow solicitations or advertisements. This includes promotion or endorsement of any financial, commercial or non-governmental agency.
• The appearance of external links on this site does not constitute official City endorsement.
• The City does not allow information that may compromise the safety or security of the public or public system.
• Social media sites are not regularly monitored by the City. Do not use social media sites to report emergency situations or time-sensitive issues.
• Every effort has been made to ensure the information contained on City social media sites is correct, however, the City accepts no responsibility for any errors, omissions or inaccuracies. The City reserves the right to change notices or descriptions without advanced warning. In case of a difference between the version presented on social media sites and the version of content in the City's records, the City's records shall be deemed to be correct.
• The content and the material images the City posts on its official City social media sites are protected by Canadian copyright law. Materials and images may not be copied, published, distributed, downloaded or otherwise stored in a retrieval system, transmitted or converted, in any form or by any means, electronic or otherwise, without the prior written permission of the copyright owner. All material is copyrighted by the City unless otherwise noted.
• The City may remove any content from its social media sites that is in contravention of these Terms of Use or for any other reason whatsoever at any time without notice.
• The City, in its sole and absolute discretion, will determine what content is prohibited in accordance with these Social Media Community Guidelines, and may prevent users who repeatedly publish prohibited content from participating on the City’s social media channels.

When commenting on posts on the City's social media channels, please respect the intellectual property rights of others. For example, do not post anything containing copyrighted information or trademarks belonging to others. If you wish to share a useful internet resource on this site, you may provide a hyperlink to that resource. Before posting the hyperlink, however, please ensure that the terms of use of the website to which you are linking permit the link. Links to any site that promotes the sale of any commercial product or service are not permitted.

Public comments posted on City social media channels do not necessarily represent the views and opinions of City Council or employees. The information presented on social media sites is for convenience purposes only and the City makes no representation about the accuracy or truthfulness of postings made by third parties. The City will not be responsible to you or anyone else for any loss, damage, liability or expense suffered in connection with the use of this site or any of its content.

Should you have any questions or concerns, please contact us by email at access@richmondhill.ca or by phone at 905-771-8800.