The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill promotes sustainable energy use to lower energy consumption and associated costs, improve air quality and reduce greenhouse gas (GHG) emissions.
Thank you to everyone who participated in the Home Energy Improvement survey and follow-up interviews! We are currently reviewing the results as we develop programs and initiatives to support an energy-wise community. Check back soon for a summary of key findings.
Want to learn more about energy use at home, and explore some of the options that can help you reduce consumption, increase efficiency, and lower monthly costs? Check out our fall 2023 webinar "highlights" videos!
The HERO (Home Efficiency Retrofit Orientation) Webinar Highlights video features short 2-3 minute segments covering topics such as energy audits, insulation, heat pumps and smart thermostats.
The SEL (Sealing Energy Leakages) Webinar Highlights video features short 2-3 minute segments that share techniques and benefits of finding and sealing leaks around doors, windows, outlets and switches.
Rebates and Incentives |
Explore available federal and provincial rebates through the new Home Efficiency Rebate Plus (HER+) program, delivered by Enbridge Gas. Other Enbridge rebate and incentive programs include: Income-eligible households with electric heating can receive a FREE air source heat pump, including installation, through the Save on Energy program, an initiative of the IESO (Independent Electricity System Operator). The Windfall Ecology Centre offers assistance and expertise to help navigate the retrofit process, including rebates. |
Home energy efficiency tips |
The following tips can help you reduce energy use and costs in your home:
Learn more power-saving tips. |
We're doing our part to save energy, money and the environment by installing energy efficient systems in municipal buildings. We also encourage developers to construct energy-efficient homes and buildings in our community, and to strengthen partnerships with key stakeholders (e.g. Alectra Utilities formerly PowerStream) to promote energy efficiency and conservation at home.
Annual Energy Consumption and GHG Emissions Report | |||||||||||||||||||||||||||||||||||||||
In accordance with Ontario Regulation 25/23 under the Electricity Act, Richmond Hill annually reports and publishes the energy consumption and greenhouse gas (GHG) emissions of City facilities in the Energy Consumption and GHG Emissions Report. In 2021, our overall energy consumption decreased by 0.2% and greenhouse gas (GHG) emissions increased by 4.6% as compared to 2020. View the 2021 Energy Consumption and GHG Emissions Report. You can get a paper copy of these reports through the Office of the Clerk, located at: 225 East Beaver Creek Road, Ground Floor |
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Five-year Energy Conservation and Demand Management Plan | |||||||||||||||||||||||||||||||||||||||
The Electricity Act requires municipalities to develop and publish energy conservation and demand management plans (Corporate Energy Plans) and to update these plans every five years. In 2014, Richmond Hill developed its first five-year Corporate Energy Plan, which established the foundation for energy management in City facilities. In 2019, Richmond Hill updated its Corporate Energy Plan. The 2019 plan will guide the City’s energy management efforts over the next 5 years (2019 - 2023) and it will continue to take a proactive approach to reducing energy consumption and costs. The plan details the projects that will be implemented over the next five years along with the expected energy and cost savings. View the 2019-2023 Corporate Energy Plan Summary Report. The full version of the 2019-2023 Corporate Energy Plan, which contains a more in-depth analysis of energy consumption, as well as the details of the projects implemented as part of the 2014-2018 Corporate Energy Plan, is available upon request. The hard copy of the Corporate Energy Plan (summarized version or the full technical version) can be obtained from the Energy Section in the Corporate Asset Management and Environment Services Division, located at the: Main Municipal Offices |
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Renewable energy systems |
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Richmond Hill demonstrates its commitment to becoming a leader in sustainable energy use by installing renewable energy systems in City buildings. Renewable energy systems installed in City buildings:
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Outdoor lights conversion to LED project |
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Outdoor lighting in Richmond Hill takes up a large part of our overall energy usage. There are about 16,000 streetlights, 350 parking lot lights and 1,200 park lights in Richmond Hill. Until recently, most of our lights were High Pressure Sodium (HPS) luminaires. In 2019, Richmond Hill converted a majority of its outdoor lights from HPS to energy-efficient Light-Emitting Diode (LED) lights. A total of 11,700 streetlights, 700 park lights and 330 parking lot lights were converted to LEDs to reduce energy consumption, costs and associated GHG emissions. As a result of this conversion, the City is saving $650,000 per year in energy costs. |
ClimateWise Building Challenge |
Richmond Hill is proud to participate in the ClimateWise Building Challenge, a York Region-wide, friendly awards and recognition competition created to reduce greenhouse gas emissions and improve building energy efficiency through collaboration, education, and innovation. This free initiative, run by the ClimateWise Business Network, is open to building owners, property managers, and tenants who want to take climate action. Recognition and achievements will be presented throughout the competition at a regional level. View the Challenge FAQs to learn more. The ClimateWise Business Network also offers free support with Ontario’s Energy and Water Reporting and Benchmarking (EWRB) program, aimed at increasing efficiency and reducing consumption costs for commercial, industrial or multi-unit residential buildings over 50 000 square feet. Visit windfallcentre.ca/climatewise/benchmarking or call 289-648-4107 for further details. |